Cookie Policy

We here at Sonar take your privacy very seriously. The platform accessible through the www.sonarapp.com domain name and related app is provided by UserTribe A/S, a Danish entity with registered address at Langebrogade 4, 1411 Copenhagen, Denmark. For purposes of ensuring that the Site and any services provided through the Site and the App can be used by you, we and other third parties install and use cookies. This Cookie Policy is aimed at providing information on the cookies used and how to disable them. Cookies do not harm your computer and are helping us to improve your experience.

 

What are cookies?

As is common practice with almost all professional websites, this site uses cookies that are used to improve your experience. Cookies are small text files that are stored temporarily on your device through your web browser. Cookies can be used to store certain preferences of a website (e.g. you don’t have to login every time you visit the site) or track if you have visited that site before. Cookies cannot harm your device and are managed by your web browser (Google Chrome, Mozilla Firefox, Edge etc.)

 

How & why we use cookies?

We use cookies for a variety of reasons described below in the text. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

There are many different types of cookies, here are the ones UserTribe uses:

Name Description Duration
utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
utmt Used to throttle request rate. 10 minutes
utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 minutes
utmz Stores the traffic source or campaign that explains how the user reached our site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months from set/update
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. 365 days
_hjid Hotjar cookie. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 365 days
_hjRecordingLastActivity Hotjar cookie that gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records). End of session
_hjAbsoluteSessionInProgress This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. 30 minutes
_gat_gtag Google Analytics cookie. Used to throttle request rate. 1 minute
_fbp ­Facebook cookie. This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. End of session
__gid Google Analytics cookie. Used to distinguish users. 24 hours
__ga Google Analytics cookie. Used to distinguish users. 2 years
intercom-id-[app_id] Anonymous visitor identifier cookie. As people visit the site, they’ll get this cookie. 9 months
intercom-session-[app_id] Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it to 1 week from that moment. The user can access their conversations and have data communicated on logged out pages for 1 week. 1 week

More information

If there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features that we use on our site. However, if you are looking for more information, you can contact us by emailing to privacy@usertribe.com

Sonar

About Us
Career
Cookie Policy
Privacy Policy

Address

Langebrogade 4
1411 Copenhagen
Denmark

Phone: +45 7734 8685
VAT: 33510608

 

Platform

Pricing
Security

Get in touch

Book a demo
Write to us